Everyone from the time I walked into the showroom was courteous and helpful, no high pressure tactics. Everyone was knowlegable and professional. I was made to feel welcomed and at home regardless of my experience level or knowledge about motorcycles and the staff took the time to answer all my questions gladly and without the slightest hint of a condenseding additude. The entire experience from start to finish was very smooth and made easy by the passionate people working at Colonial HD. Professionals one and all. They make the HD experience one of the best I've ever had. My hat is off to them. Well done!